Ordering Information

By Phone:

Contact Customer Service at (217) 787-2080
Monday - Friday
8:30 a.m. to 4:30 p.m. Central

Over the Counter Purchases – By Appointment Only:

If you would like to make a purchase, please contact us at (217) 787-2080 to schedule an appointment. A member of our Customer Service Team will be happy to assist you and make arrangements for shipment or pickup, which may be scheduled at our office in Springfield.

Returns, Refunds, and Exchanges:

IICLE® does not accept returns or issue refunds or exchanges, except as otherwise indicated for a specific product or service. All "digital" products (including, but not limited to, subscriptions, e-books, and online on-demand programs) are non-returnable and non-refundable. IICLE® does not assume responsibility for any damage that occurs to publications during shipping. Please contact IICLE® Customer Service at (217) 787-2080 for assistance with questions about returns, refunds, or exchanges.

Shipping Policy:

Shipping Policy: IICLE® ships most orders by close of the next business day following the business day on which the order is received. Regular ground shipping via UPS is FREE to any location in the continental United States.

P.O. Boxes: IICLE® is unable to ship to Post Office Boxes. Please provide a valid street address for delivery.

International Shipping: Please call our Customer Service Team at (217) 787-2080 for information about shipping outside the continental United States.

Refund Policy for Live Programs (In-Person & Webcasts)

In order to receive a full refund of your live program tuition, iyou must cancel your registration no fewer than 10 business days prior to the program date. If you do not cancel within that time period, no refund will be issued but you will receive access to the online on-demand recording of the program (if the program is recorded) and the program materials. Please note that IICLE does not issue refunds in the form of a credit on account. IICLE reserves the right to prohibit refunds for specific programs or in conjunction with specific discounts or special offers.